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Infor Support delivers expert help whenever you need it

We provide the tools, insights, and expertise to prevent and resolve issues, optimize performance, and drive innovation – helping you to propel your business forward.
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Infor customer support team

We create experiences that people love by providing personalized service delivered by experts who understand their solution, their industry, and their business. We work with our customers to anticipate challenges, proactively pursue opportunities and make the whole of our partnership greater than the sum of its parts. To help ensure that each customer is successful using Infor software, we strive to:

  • Build a holistic customer experience across all Infor Support disciplines
  • Make it faster and easier for customers to get answers and find solutions with automated tools and expanded engagement channels
  • Maximize knowledge sharing and inspire innovation

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Infor Concierge

With Infor Concierge, users can find everything they need to know about their Infor services and solutions, including:

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Research, search, inspect, detail, magnifying glass, review, check, learn, education, find, learn

Updates on support incidents

Binoculars, insights, search, research, view
Quick views and voting on product enhancements
calendar, time, date, planning, schedule,
Dates for recommended classes
Classes, education, school, student, teacher, whiteboard, presentation, screen, person, lecture, present, learn, teach, college, university
Information on product-specific education classes and webinars
Spreadsheet, chart, data, tab, web, page, grid, document, excel, file, format, work, business, calculation, software, productivity, schedule, table, report
Details on upgrades needed for the products they own
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Infor Support Plan Features and Product Life Cycle Policy

Infor provides a comprehensive portfolio of Customer Success and Managed Services to deliver the support, success resources and services to drive sustainable success.

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